At TheBrownSkin(ANKIALBERT PRODUCTION PRIVATE LIMITED), we aim to deliver your orders in a timely and reliable manner while ensuring a smooth shopping experience. This Shipping Policy explains how orders are processed, shipped, and delivered.
1. Order Processing Time
- All orders are processed within 1–3 business days after successful payment confirmation.
- Orders are not shipped or delivered on Sundays or public holidays.
- During high-demand periods, sales, or promotional events, processing times may be slightly extended.
Once your order is dispatched, you will receive a confirmation message/email with tracking details.
2. Shipping Locations
- We currently ship across India.
- At this time, international shipping is not available unless explicitly mentioned on the website.
3. Estimated Delivery Time
Delivery timelines may vary based on location and courier availability:
- Metro Cities: 3–5 business days
- Non-Metro / Rural Areas: 5–8 business days
These timelines are estimates and may vary due to courier delays, weather conditions, or unforeseen circumstances beyond our control.
4. Shipping Charges
- Shipping charges (if applicable) will be calculated and displayed at checkout.
- We may offer free shipping on selected products or during promotional periods, which will be clearly mentioned on the website.
5. Cash on Delivery (COD)
- Cash on Delivery (COD) availability depends on your delivery location.
- Additional COD charges may apply and will be shown at checkout if applicable.
- We reserve the right to disable COD for certain pin codes or orders.
6. Order Tracking
Once your order has been shipped, tracking details will be shared via email or SMS. You can use this information to track the status of your shipment.
7. Delayed or Lost Shipments
- While we strive to deliver orders on time, delays may occur due to courier partner issues or external factors.
- In case of significant delays or lost shipments, please contact us at support@brownskin.store, and we will assist you accordingly.
8. Incorrect or Incomplete Address
- Please ensure that your shipping address and contact details are accurate at the time of placing the order.
- TheBrownSkin is not responsible for delays or non-delivery due to incorrect or incomplete address details provided by the customer.
- Any re-shipping costs due to address errors will be borne by the customer.
9. Damaged Packages
- If the outer package appears damaged at the time of delivery, we recommend refusing delivery and contacting us immediately.
- If you receive a damaged product, please notify us within 24 hours of delivery with clear images/videos for resolution.
10. Partial Shipments
In some cases, orders containing multiple items may be shipped separately depending on product availability. You will be notified if this happens.
11. Contact Information
For any shipping-related queries or assistance, please contact us at:
📧 Email: support@brownskin.store
TheBrownSkin
Operated by ANKIALBERT PRODUCTION PRIVATE LIMITED
📍 Address:
Flat No. A-25, Gurunanl Para, Gali No. 3,
Laxmi Bai Nagar,
New Delhi, South East Delhi, Delhi – 110091, India
