At TheBrownSkin, operated by ANKIALBERT PRODUCTION PRIVATE LIMITED, customer satisfaction is our top priority. We want you to have a smooth and worry-free shopping experience. Please read our refund and return policy carefully.
Eligibility for Returns
-
Products can be returned within 7 days of delivery.
-
Items must be unused, unwashed, and in original condition with all tags and packaging intact.
-
Returns will not be accepted for items that show signs of wear, damage, or alteration.
Non-Returnable Items
The following items are not eligible for return or refund:
-
Items purchased during sale or clearance
-
Innerwear, accessories, or customized products (if applicable)
-
Products damaged due to improper use or handling by the customer
Return Process
-
Email us at support@brownskin.store within 7 days of receiving your order.
-
Mention your Order ID, reason for return, and attach images if required.
-
Once approved, our team will guide you through the return process.
Refund Process
-
After receiving and inspecting the returned product, we will notify you of the approval or rejection of your refund.
-
If approved, the refund will be processed to the original payment method.
-
Refunds typically take 7–10 business days to reflect, depending on your bank or payment provider.
Exchange Policy
-
Exchanges are allowed for size or defective items, subject to stock availability.
-
Exchange requests must be raised within 7 days of delivery.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos. We will arrange a replacement or refund at no additional cost.
Shipping Charges
-
Shipping charges are non-refundable, unless the return is due to a defective or incorrect product.
-
Return shipping costs may be borne by the customer unless otherwise specified.
Contact Us
For any questions regarding refunds or returns, please contact us:
📧 Email: support@brownskin.store
🏢 Address:
Flat No. A-25, Gurunanl Para, Gali No-3,
Laxmi Bai Nagar, South East Delhi,
New Delhi – 110091, India
Whether you’re a trendsetter, a minimalist, or an explorer at heart, TheBrownSkin creates styles that reflect every personality. Our diverse collections are made to celebrate every persona.
